Refund policy
🔄 Return & Refund Policy
We want you to love your Printrends order! If you're not satisfied, we’re here to make things right.
✅ Returns
Accept returns for defective products only.
You may request a return within 30 days of receiving your order. To qualify for a return:
The item must be unused, unwashed, and in its original packaging.
Items must be in resalable condition.
Proof of purchase (order number or receipt) is required.
Please note: Personalized or custom-made items are non-returnable, unless they arrive damaged or with a manufacturing defect.
🔁 Exchanges
If your order arrives damaged or you received the wrong item, we will gladly exchange it at no extra cost. Please contact us within 7 days of delivery with photos and a description of the issue.
🚚 Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service for your return.
💵 Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved:
A refund will be issued to your original payment method within 5–7 business days.
Shipping costs (if any) are non-refundable unless the return is due to our error.
🚫 Non-Returnable Items
Customized or personalized products
Final sale or clearance items
📩 How to Start a Return or Exchange
Please email us at customersupport@printrends.com with your order number and a description of the issue. We’ll get back to you within 1 business day with next steps.
Need help?
Reach out any time — we're happy to assist:
📧 customersupport@printrends.com